Last updated: April 18, 2025

1. Introduction

At Lux Punta Cana ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Contact our customer service
Subscribe to our newsletter
Participate in surveys or promotions

The types of information we may collect include:

Contact information (name, email address, phone number)
Billing information (credit card details, billing address)
Identity information (passport details for resort access)
Booking preferences and special requests
Device information and usage data

3. How We Use Your Information

We may use the information we collect to:

Process and manage your bookings
Provide and maintain our services
Communicate with you about your reservations
Send you promotional materials and newsletters (with your consent)
Improve our website and services
Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

Service providers who perform services on our behalf
Resort partners to facilitate your stay
Third-party service providers you choose to book through us
Legal authorities when required by law

5. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information
Restrict or object to processing of your information
Request transfer of your information
Withdraw consent where processing is based on consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, or destruction.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can manage your preferences for cookies through your browser settings. For more information, please see our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the Dominican Republic and the United States, where our servers are located. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@luxpuntacana.com